The Ugly Truth About Bluehost: Review

Are you having a difficult time deciding whether to sign up for Bluehost?

“Web Hosting Server is the lifeline of every website. It should be up and running 24/7.” 
― Dr. Chris Dayagdag (source: Goodreads)

Let’s discover the ugly truth about Bluehost; it could be the reason why you are having such a difficult time deciding. After all, Bluehost says they power about +2 million globally and supports millions of users every day.

About Bluehost

NAME: Bluehost

WEBSITE: https://www.bluehost.com

PRICE: Starting Price $3.81 per month

FOUNDERS: Matt Heaton and Danny Ashworth

Established: 2003

OVERALL RATING Pilot Trust: 2.5 out of 5

Bluehost Overview

Bluehost is a web hosting company, established in Dec 2003. 

  • Their goal is to “create a better hosting company.” 
  • Their mission is “to empower people to fully harness the web.” 

Bluehost.com has millions of registered domains in its system. 

Who is Bluehost for?

Bluehost is for users globally, and they offer packages to suit any level from beginner to professional. Their basic package attracts students, beginners, bloggers, and families, who become part of a shared hosting platform, which Bluehost says is an easy, economical way to get around building an operating and website.

If you are a beginner, you want an easy, quick way of building your website. Bluehost has a perfect cPanel interface. However, Bluehost is not free, but they provide all new members with a free domain for the first year.

Bluehost Tools and Training: What do they provide

Once you become a member, Bluehost provides you with various tools and adds on products and resources to help build your online website. Depending on the package, they will also provide you with security, power, speed and functionality.

Bluehost Support

Bluehost declares they provide their members with safe support against spammers, pornography and other negative impacts. Their expert support services are available 24/7 and will answer any questions you may have. 


When it comes to learning how to build your website, it will cost $29. per month for expert support and advice.

I started looking for their Lessons tags, but I could not see any information on tutorials, videos, or webinars. Once you become a member, you are provided with online materials in the user support portal. This portal has a range of information on video tutorials, FAQs, how-to guides and a range of articles on web hosting.

Online Live Chat

There is an online live chat channel that you can join once you register and sign in to access.

Social Media

You can find Bluehost on Twitter and Facebook.

Special Support

If you are looking for particular support, you can access Sales, Technical or Account Management.

Bluehost Prices: What do they include in their plans?

30-day money-back guarantee! 100% refund for hosting plans only, but domain fees are not refundable. Read the terms and conditions. When you sign up initially, you are offered the promotional Price; however, this is only for the first term, then it reverts to regular pricing.

Bluehost and GST

Getting Started with Bluehost in Australian Dollars is currently $3.81 per month. Usually, the Price is $11.61 per month. NOTE: GST is omitted. The Price advertised has not included GST, but it is calculated at checkout. Noted in small print, so beware of GST added to your plan.

Bluehost has four plans:

Included in all the plans:

  •   Domain Manager
  •   SSL Certificates
  •   Resource Protection
  •   Google Ads
  •   Scalability
  •  Google my business

This Price sounds reasonable, but the ugly truth is there are additional costs involved. However, if you choose the right hosting package, you could save yourself some money. Programs include:

  • Domain Name ending in a .com, .net, .org, .tech, .co, .blog, .website, .me 
  • WordPress hosting plans. Includes one-year free domain, automated updates and backups, unlimited bandwidth and 24/7 WordPress support
  • Web Hosting is a reliable plan built for user needs, beginner to advanced 

eCommerce (Online Store) 

Open an online store All plans come with Free Office 365 for 30 days

One month Standard and Premium

12-month plan

36-month plan

WordPress Support

Professional Marketing Services from Bluehost

Bluehost has professional marketing services that will help you design and market your business to focus on building and managing your business and website. Services available include:

  •       Website services
  •       SEO services
  •       Pay-Per-Click Services
  •       Website Migration

Professional email with Microsoft 365

Join the Affiliate Team

Refer visitors to Bluehost and earn $65 for each qualified sign-up. It’s free to join, and you are eligible for reliable tracking services and support from the affiliate managers. Bluehost says they paid out over $5 Million in Commissions.

Bluehost Good and Bad

The review results on Trust Pilot shows 995 reviews:

23% are excellent

  3% are great

  2% are average

  3% are poor and

69% show terrible reviews.

So, what are the users saying about Bluehost.com?

The Good:

  •       Over 2,000,000 sites globally
  •       Web hosting options to choose from
  •       Easy upgrades
  •       Free antispam
  •       Cloudflare support
  •       Security features such as Ips, SSL, & SiteLock protection
  •       30-day money-back guarantee on all hosting plans
  •       99% uptime guarantee
  •       24/7 customer service
  •       Good service
  •       WordPress
  •       Open-source platform
  •       Provide simple to use tools
  •       Help professional users to save time with maintenance
  •       Get started quickly, naming your website, choosing a template and start building
  •       All-in-one dashboard
  •       Fast, reliable performance
  •       Best themes and plugins

The Bad

  •       Since the release of cloud sites, Bluehost hasn’t done very much. 
  •       Press releases are not up-to-date. Nothing added since Nov 21, 2019
  •       User cancellations after years of service
  •       Expensive
  •       Poor customer support
  •       Appalling company
  •       Dreadful servers
  •       Dreadful support staff
  •       Email issues
  •       Server errors
  •       Hours spent on the phone
  •       SEO scam
  •       Slow loading
  •       Poor performance
  •       Does not offer month to month shared hosting options
  •       High user complaints
  •       Fee charges for site migration to Bluehost, ordinarily free with other companies
  •       Only use Linux; Windows hosting is not available
  •       You have to do your backups for total security.

Many of the poor reviews I have taken from Pilot Trust for March 1-16th, 2021

11 Good Reviews

15 Poor reviews

My Final Opinion of BlueHost

In my opinion, I don’t think Bluehost is the best website hosting platform. Bluehost sounds cheap and lovely. But when you research their site, you start to see costs for different platforms. Some users who signed up didn’t realise the potential costs involved and thought they were hidden costs. I agree with them, and if there are hidden costs, then it’s not suitable for Bluehost. 

One of the biggest problems I found from reading the reviews is the severe technical problems they seem to have. However, if you are struggling, I have an excellent alternative to Bluehost, Wealthy Affiliate.

Wealthy Affiliate at a Glance

Name: Wealthy Affiliate
Owners: Kyle and CarsonStarting Price: Free
Rating: 4.8 out of 5 based on 354 reviews on Trust Pilot
VERDICT: Wealthy Affiliate is a LEGIT organisation

== Create your Starter Wealthy Affiliate Account Now!==

Affiliate Disclosure: Some of the links on my website contain affiliate links which means I make a small commission on purchases at no extra cost to you. To read my full disclosure here. Thank you for taking an interest in my site and reading my posts.

If you want to know more about Wealthy Affiliate, read my review, it’s for people looking to get into affiliate marketing.

If you have any questions about this post’s content, please leave a comment below. I would love to hear what you think about the article.

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